Tailored Solutions

Purpose-built workflows for high-velocity business teams

Every department has different priorities. OmniX equips sales, support, marketing, and e-commerce teams with specialized tools while maintaining a shared customer truth.

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For Inbound Sales & Revenue Teams

Capture inbound buyers the moment they show intent on WhatsApp or social media. Qualify leads instantly with automated prompts, route to available account reps, and close deals faster.

✓ Sub-second lead notification alerts
✓ AI lead qualification & scoring
✓ Round-robin rep distribution
✓ Deal size & pipeline tracking
Inbound Lead Flow Lead Score: 92/100

"Looking to deploy 25 seats for our real estate sales team."

Auto-assigned to: Senior AE (Emma)
Status: Contacted via WhatsApp (1m)
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For Customer Support & Service Operations

Cut response times and eliminate ticket backlogs. Give support agents unified customer timelines, AI response suggestions, and strict SLA breach warnings.

✓ Multi-channel ticket deduplication
✓ Real-time collision detection
✓ Dynamic SLA countdown timers
✓ Automated CSAT survey triggers
Support Ticket Resolution FRT: 1m 12s

"Need help changing my shipping address for order #4912."

Auto-matched with Shopify Order #4912
Address updated and confirmed via WhatsApp.
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For Marketing & Retention Teams

Reach your customers on the channels they actually check. Send segmented WhatsApp broadcasts, product announcements, and personalized engagement sequences with 98% open rates.

✓ Meta-approved template manager
✓ Dynamic tag & attribute filters
✓ Scheduled bulk message campaigns
✓ Delivery & click-through analytics
WhatsApp Broadcast Campaign Open Rate: 98.4%
Campaign: VIP Summer Launch
Audience: 2,450 Tagged Customers
Direct Conversions: 412 Orders
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For E-commerce & Shopify Merchants

Transform your customer support into a revenue engine. Automatically recover abandoned checkouts on WhatsApp, send live tracking updates, and let customers reorder in chat.

✓ Native 1-click Shopify app integration
✓ Automated abandoned cart recovery
✓ Real-time order status lookup in chat
✓ COD confirmation & delivery alerts
Shopify Cart Recovery Recovered: $184.00
Cart #9812 abandoned 30m ago.
Automated WhatsApp discount dispatched.
Order completed: #10928 ($184.00)
Fast 5-minute setup • No credit card required

Unify your customer communication today

Join fast-growing sales and support teams managing WhatsApp, Instagram, Email, and Live Chat from one unified CRM workspace.

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Official Meta WhatsApp API
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